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Asked Member Questions

Jericho Share provides flexible and cost-effective health sharing options to its members. We are a nonprofit 501(c)(3) Health Care Sharing Ministry. Below are some frequently asked questions our members have. If you have additional questions, please reach out to us at 866-545-2955.

  • What is a health care sharing ministry?
    A Health Care Sharing Ministry, or HCSM, is a faith-based 501(c)(3) nonprofit organization that allows community members who have similar religious and/or ethical beliefs to share in the expense(s) associated with qualified medical needs.
  • What are the common features of health care sharing ministries?
    Community guidelines will vary based on the health care sharing ministry, but they typically feature: Faith-based and 501(c)(3) nonprofit organizations consisting of like-minded individuals with common religious or ethical beliefs Members submit voluntary monthly contributions that are used to share in one another’s eligible medical needs Members are expected to adhere to a healthy and low-risk lifestyle and take an active role in their healthcare decisions Often serves as an alternative to traditional health insurance (not a replacement of) with many flexible, cost-effective sharing options
  • Why does my member ID card say, “This is not insurance”?
    To be considered insurance, Jericho Share must meet government guidelines as an insurance policy. Due to this program being a health care sharing ministry, we are not considered an insurance policy. We should not be considered a substitute for an insurance policy.
  • How do I cancel my membership?
    You can cancel your membership by calling us at 866-545-2955.
  • When will I receive my member ID card?
    You will receive your member ID card within 7-10 business days.
  • How do I locate providers?
    Visit the MulitPlan website or log onto your member portal to locate providers near you. You will need to have your member ID card handy to select the correct network.
  • What is the typical turnaround time for medical needs processing?
    We strive to process all medical needs within 21 days from the date of receipt. Medical needs are processed in the order that they are received. There may be a delay in remittance if additional medical records are requested.
  • If my provider has questions, can you contact them?
    This will be determined on a case-by-case basis, please call us at 866-545-2955 to discuss your case further.
  • What do I do if the provider is refusing to submit any needs directly to you?
    Ask the provider to provide you with a Superbill and/or a UB04 or a HCFA 1500 form so you can submit it directly to Jericho Share.
  • I was told I have in-network and out-of-network benefits, what does that mean?
    All eligibility of our medical programs have in-network and out-network features. All wellness and preventative services must be provided by a PHCS provider to be considered eligible for sharing.
  • Why were some services not eligible for sharing?
    The services rendered were outside of your medical or dental eligibility based on the program or offering selected.
  • How much will I pay for services?
    After your repricing discount has been calculated and shared funds have been given, your total due will be the remaining amount.
  • What medical records do I need to provide regarding pre-existing conditions?
    Any medical records from the last 12 months that pertain to your medical services. For example, if a member had knee replacement surgery, we would ask for all medical records from the last 12 months that coincide with a knee replacement.
  • What is included in ShareRx?
    Medication, drugs, and pharmaceuticals are included in ShareRx. You can only receive a 30-day supply per medication. There are no mail-in orders, or 90-day supplies allowed. Based on which ShareRx offering you selected, what is included in ShareRx may vary.
  • How do I use ShareRx?
    To use ShareRx, you must register and create an account. You will receive a ShareRx member ID card with 7-10 days of enrollment. This pharmacy feature can be used at any pharmacy.
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